Types of Information We Collect
Account & User Information
When you register on the g30 platform, we collect the information you provide directly, including your full name, email address, mobile number, date of birth, and encrypted password. This information is used to verify your identity and enable secure access to your account.
We may also request identity verification documents such as a copy of your national ID or passport to meet the platform's compliance requirements.
Device, Browser & Payment Information
G30 automatically collects technical information when you use the platform, including IP address, browser type, operating system, device model, access times, and pages visited. This data helps us detect suspicious activity and improve platform performance.
For financial transactions in Malaysian Ringgit (RM), we retain records of deposits and withdrawals, payment methods used, and transaction details. Full bank account numbers or digital wallet details are never stored in unencrypted format.
How We Use the Information We Collect
G30 uses the information collected for the following purposes, all of which are directly related to providing services to Malaysian users:
- Account Management: Processing registrations, verifying identity, enabling secure login, and managing user profiles.
- Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately.
- Service Improvement: Analysing usage patterns to improve platform design, performance, and the overall user experience.
- Platform Security: Detecting and preventing fraud, money laundering, and unauthorised access to the g30 platform.
- Communications: Sending important notifications relating to your account, policy updates, or transaction information via email or in-platform.
- Legal Compliance: To meet applicable compliance and legal obligations in Malaysia.
Cookies & Tracking Technology
The g30 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyse platform traffic. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session Cookies: Required to maintain your login session and ensure security during active use.
- Preference Cookies: Saves your language and display preferences so you don't have to reconfigure them each time you visit.
- Analytics Cookies: Helping us understand how users interact with the platform for internal improvement purposes.
You can manage your cookie settings through your browser. However, disabling session cookies may affect the login functionality and security of the g30 platform.
Data Storage, Security & Information Sharing
How We Protect Your Data
G30 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data communications, storage of passwords in an irreversible hashed format, and strict internal access controls.
Your data is stored on secure servers for as long as your account remains active. Information that is no longer required will be deleted or anonymised in accordance with our internal retention policy.
Sharing With Third Parties
G30 does not sell or rent users' personal information to any third party for marketing purposes. Information may only be shared in the following circumstances:
- With authorised payment service providers to process transactions in MYR.
- With third-party game providers operating within the g30 platform, to the extent necessary for service delivery.
- With legal or regulatory authorities when required under Malaysian law.
All third parties involved are required to comply with privacy and security standards equivalent to those set out in this policy.
User Rights & Contact Us
As a g30 platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction via your account settings or by contacting our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
- Right to Object to Processing: You may opt out of having your data used for promotional communications by updating your notification preferences in your account.
To submit any privacy-related requests, enquire about your data, or report a data protection concern, please contact the g30 support team by email at [email protected]. We will respond to your enquiry within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. You are encouraged to review this page periodically. Users will be notified of any material changes via email or in-platform notification.